Shipping & Delivery

 

Domestic Shipping Policy

At HYG Inc., we are committed to providing reliable and timely shipping services within the United States. We utilize reputable carriers such as trucking services, UPS Ground, and the United States Postal Service (USPS) to ensure your orders arrive safely and promptly.

• Processing Time: Please allow 7-10 business days for order processing and packaging, pending credit card authorization. Delivery times may vary based on your location.

• Shipping Restrictions: Currently, we do not offer international shipping and are unable to deliver to P.O. Boxes.

Returns & Replacements

Your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a straightforward return and exchange process:

• Return Window: Items can be returned or exchanged within 30 days of purchase.

• Return Process: Mail the item(s) to our fulfillment center at:

  Attention: Returns Department
  HYG Inc.
  15025 Proctor Ave
  City of Industry, CA 91746

• Refund Details: Refunds will cover the cost of the item(s) and applicable taxes. Please note that shipping fees are non-refundable.

Ordering Information

We accept the following payment methods for online orders:

• American Express

• Discover

• MasterCard

• Visa

• Debit cards with the MasterCard or Visa logo

Please ensure that the billing and shipping addresses match. We do not accept checks, cash, money orders, COD, gift cards, or prepaid cards.

Customer Support

For any inquiries or assistance, please contact our customer service team at order@hyginc.com. To expedite your request, include your order number in the email.

Security & Privacy

We prioritize the security of your transactions. All payment forms are subject to verification. HYG Inc. reserves the right to refuse to process any transaction due to suspected fraud or unauthorized activity. For more details, please refer to our Terms & Conditions and Privacy Policy pages.